Shipping policy

Shipping & Delivery Policy

At Stow & Settle, all of our furniture is made to order in Britain and delivered directly to your home using a specialist two-person delivery service.

Delivery Area

We offer delivery throughout the United Kingdom.

If your property has restricted or unusual access, please contact us before placing your order so that we can confirm that delivery can be completed safely.

Delivery Cost

Delivery is FREE on all Stow & Settle products.

There is no standard delivery charge added to your order.

Estimated Delivery Time

Our furniture is made to order.

The expected time from placing your order to delivery is approximately 3–4 weeks.

This estimated delivery period includes the time required to manufacture and prepare your furniture and arrange delivery to your home.

If there is a change to the expected delivery timeframe for your order, we will contact you.

Arranging Your Delivery

Once your furniture is ready, delivery will be arranged with our specialist delivery partner, AIT Home Delivery.

You will receive delivery communications confirming your delivery arrangements and delivery window.

The delivery team will also provide a pre-arrival call before reaching your property.

Two-Person Room-of-Choice Delivery

All Stow & Settle orders include a two-person room-of-choice delivery service.

Rather than leaving your furniture at the doorstep, the delivery team will carry your furniture into your property and place it in your chosen room.

Delivery to upper floors may be possible where access is safe and suitable.

Preparing for Delivery

Before placing your order, please make sure your furniture can safely reach its intended room.

We recommend checking:

  • Doorway widths and heights

  • Hallways and corridors

  • Staircases

  • Lifts

  • Tight corners and turns

  • Parking or vehicle access

  • The final position of the furniture

Please tell us about stairs, lifts, narrow roads, parking restrictions or any other unusual access requirements before delivery.

An adult must be present at the property to accept the delivery and confirm where the furniture should be placed.

Access Restrictions

Customers are responsible for ensuring that the furniture will fit through the required access route.

If you are unsure whether your furniture will fit, please contact Stow & Settle before ordering. Providing measurements and photographs of the access route can help us assess whether delivery is likely to be possible.

Changing Your Delivery Date

If you need to change an arranged delivery date, please use the delivery contact details provided when your delivery is scheduled.

Changes are subject to availability, so we recommend requesting any changes as early as possible.

Delivery Partner

Our deliveries are completed by AIT Home Delivery, a specialist two-person furniture delivery provider.

Their delivery teams are experienced in safely handling furniture within customers' homes and providing room-of-choice delivery.

Contact Us

If you have any questions about delivery or access to your property, please contact us before ordering:

Stow & Settle
Bedcare Ltd
West Holme Nursery
65 Station Road North
Walpole Cross Keys
King's Lynn, Norfolk
PE34 4HB

Email: hello@stowandsettle.co.uk
Telephone: 01553 634222