Privacy Policy
Last updated: August 2026
At Stow & Settle, we take your privacy seriously and are committed to protecting your personal information.
Stow & Settle is operated by Bedcare Ltd. This Privacy Policy explains how we collect, use, store and share your personal information when you visit stowandsettle.co.uk, contact us, request a quotation or fabric sample, or purchase products from us.
For the purposes of UK data protection law, Bedcare Ltd is the data controller responsible for your personal information.
1. Who we are
Stow & Settle is a trading brand of:
Bedcare Ltd
West Holme Nursery, 65 Staion Road North, Walpole Cross Keys, Kings Lynn, Norfolk PE34 4HB
Company number: 09500277
Email: hello@stowandsettle.co.uk
If you have any questions about this Privacy Policy or how we use your personal information, please contact us using the details above.
2. Information we collect
The personal information we collect depends on how you interact with us.
When you place an order, request a quotation, order fabric samples or contact us, we may collect information including:
- Your name
- Billing and delivery address
- Email address
- Telephone number
- Order and purchase information
- Details about the products you're interested in
- Measurements and specifications supplied for bespoke furniture
- Fabric, storage and configuration choices
- Information you provide through our bespoke seating configurator
- Correspondence between you and Stow & Settle
- Photographs, drawings or other information you choose to provide in connection with a bespoke order or enquiry
When you use our website, we may also collect technical information such as your IP address, browser/device information, pages viewed, interactions with the website and cookie or similar technology data.
We don't normally receive or store your complete payment-card details ourselves. Payments are processed through the payment providers available through our Shopify store.
3. How we use your information
We may use your personal information to:
Process and fulfil orders
Including taking payment, manufacturing your furniture, arranging delivery and communicating with you about your order.
Prepare bespoke quotations
Including reviewing measurements, layouts, fabrics, storage requirements and other specifications you've provided.
Provide customer service
Including answering questions and dealing with delivery, installation, warranty or aftercare enquiries.
Send fabric samples
Where you've requested samples from us.
Operate and improve our website
Including understanding how customers use our website and improving its functionality and customer experience.
Prevent fraud and maintain security
Including protecting our customers, website and business.
Meet our legal and regulatory obligations
Including maintaining appropriate business, accounting and transaction records.
Send marketing communications
Where we're permitted to do so and, where required, you've given us consent.
4. Our lawful bases for using your information
UK data protection law requires us to have a lawful basis for processing personal information.
Depending on the circumstances, we may rely on:
Contract — where processing is necessary to provide a quotation at your request, process your order, manufacture your furniture, arrange delivery or otherwise perform our agreement with you.
Legal obligation — where we need to process or retain information to comply with applicable laws.
Legitimate interests — where processing is reasonably necessary for the operation and protection of our business or improvement of our services, provided those interests aren't overridden by your rights and interests.
Consent — where you've actively agreed to a particular use of your information, such as certain marketing or tracking activities.
Where we rely on consent, you can withdraw it at any time.
5. Bespoke orders and measurements
When requesting bespoke or made-to-measure seating, you may provide us with measurements, photographs, drawings and information about your room or intended installation.
We use this information to understand your requirements, prepare quotations and manufacture or arrange the manufacture of your furniture.
Please avoid including people or unnecessary personal information in photographs you send to us.
We may share relevant measurements, specifications, drawings or other order information with manufacturers, suppliers, delivery providers or installers where necessary to fulfil your order.
6. Who we share your information with
We don't sell your personal information.
We may share information with trusted third parties where reasonably necessary to operate Stow & Settle and provide our services.
These may include:
Shopify
Our ecommerce platform and associated services.
Payment providers
To securely process payments and transactions.
Manufacturers and suppliers
Where information is required to manufacture or fulfil your furniture order.
Delivery and logistics providers
To arrange delivery of your products.
Technology and service providers
Including businesses that provide website hosting, communications, customer service, analytics, reviews or other services used to operate our business.
Professional advisers
Such as accountants, insurers or legal advisers where necessary.
Government, regulatory or law-enforcement authorities
Where we're legally required to provide information.
We only provide third parties with information reasonably necessary for the relevant purpose.
7. Shopify
Our online store is powered by Shopify.
Shopify processes certain personal information when you browse our store, create an account, place an order or otherwise interact with our website.
Shopify and its service providers may process information in countries outside the UK.
You should also review Shopify's own privacy information for further details about how it handles personal information.
8. International transfers
Some of the service providers we use may process personal information outside the United Kingdom.
Where personal information is transferred internationally, we take appropriate steps, where required, to ensure the information receives an appropriate level of protection in accordance with applicable data protection law.
This may include relying on adequacy regulations or appropriate contractual safeguards.
9. Marketing
If you subscribe to our newsletter or otherwise agree to receive marketing, we may contact you about:
- New Stow & Settle products
- Fabrics and colours
- Interiors inspiration
- Offers and promotions
- Other Stow & Settle news
You can unsubscribe at any time by using the unsubscribe link contained in our marketing emails or by contacting us.
Unsubscribing from marketing won't prevent us from sending necessary service messages relating to an existing enquiry or order.
Electronic marketing and website tracking are also subject to the UK's Privacy and Electronic Communications Regulations (PECR), which operate alongside UK GDPR.
10. Cookies and similar technologies
Our website uses cookies and similar technologies.
Some are necessary for the website and Shopify store to operate, including functionality such as shopping baskets, checkout and security.
Other technologies may be used for purposes such as:
- Remembering preferences
- Measuring website usage
- Analytics
- Advertising and marketing
- Understanding the effectiveness of campaigns
Where required, we'll ask for your consent before using non-essential cookies or similar technologies.
You can manage your preferences using the cookie controls available on our website.
For more information, please see our Cookie Policy.
The ICO requires organisations to provide clear information about storage/access technologies and obtain appropriate consent unless an exception applies.
11. How long we keep your information
We keep personal information only for as long as reasonably necessary for the purpose for which it was collected, including satisfying legal, accounting, warranty and reporting requirements.
Different information may therefore be retained for different periods.
For example, information relating to an order may need to be retained after delivery so we can maintain appropriate transaction records and deal with warranty, guarantee or aftercare enquiries.
Information associated with unsuccessful bespoke quotations may be retained for a shorter period.
We periodically review the information we retain and securely delete or anonymise information when we no longer have a reason to keep it.
12. How we protect your information
We take appropriate technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration or disclosure.
Our website and ecommerce services also use security measures provided by Shopify and our relevant service providers.
However, no method of transmitting or storing information electronically can be guaranteed to be completely secure.
13. Your data protection rights
Depending on the circumstances, UK data protection law gives you rights relating to your personal information.
These may include the right to:
- Ask for access to the personal information we hold about you
- Ask us to correct inaccurate information
- Ask us to delete certain personal information
- Ask us to restrict how we process your information
- Object to certain processing
- Receive certain information in a portable format
- Withdraw consent where we're relying on consent
Not every right applies in every circumstance.
To exercise a data protection right, contact:
We may need to verify your identity before responding to a request.
14. Complaints
If you have concerns about how we've handled your personal information, please contact us first so we can investigate.
You also have the right to complain to the Information Commissioner's Office (ICO), the UK's data protection regulator.
15. Third-party websites
Our website may contain links to websites operated by other organisations.
We're not responsible for the privacy practices of third-party websites, and we recommend reviewing their privacy information before providing personal information.
16. Children's privacy
Stow & Settle products and services aren't directed at children, and we don't knowingly seek to collect personal information directly from children.
17. Changes to this Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our services, technology, suppliers or legal obligations.
The latest version will always be published on this page, together with the date it was last updated.
18. Contact us
If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact:
Stow & Settle / Bedcare Ltd
West Holme Nursery, 65 Staion Road North, Walpole Cross Keys, Kings Lynn, Norfolk PE34 4HB
Email: hello@stowandsettle.co.uk
Company number: 09500277